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I finally had a treated 4x4 post snap clean off at the base on a job in Tempe last Thursday, and it was only 18 months old.
The homeowner was understandably upset, so I had to dig out the old concrete footing and pour a new one, which set the whole project back by a full day and cost me about $300 in extra materials and labor, so what's the best way you all handle warranty calls on materials that fail way too early?
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tylerr292mo ago
My buddy in Phoenix had a treated post rot in two years. He told me he started putting a warranty clause in his contract that covers labor for the first year only. It shifts the material failure cost back to the supplier or homeowner after that.
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xenar145d ago
Did the post at least leave a note explaining why it was quitting on you? Sounds like it took "treated lumber" a little too literally and decided to treat itself to an early retirement.
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wade7672mo ago
My uncle in Tucson had a deck collapse because the hardware rusted out in like 14 months. He ended up in a huge fight with the lumberyard over who was gonna pay for the rebuild.
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