Can we talk about those new Samsung ice makers that fail after a year?

I replaced three in a single week, all under warranty but the labor cost kills the customer. Is this a design flaw or just bad parts?

2 comments

2 Comments

lisar1412d ago

So Samsung is just running a job training program for repair techs now? Bettyhunt is right, it's a feature. They design these things to break right after the warranty on labor runs out. You see it all the time, the ice maker motor burns out or the fill sensor gets stuck. The customer pays a fortune for the service call, and you're just swapping the same faulty part back in, knowing you'll see that fridge again next year.

bettyhunt12d ago

Three replacements in a week sounds like a feature, not a bug. Samsung must be trying to guarantee job security for appliance techs. It's a pretty lousy business model for everyone else, though.