Can we talk about those new Samsung ice makers that fail after a year?

I replaced three in a single week, all under warranty but the labor cost kills the customer. Is this a design flaw or just bad parts?

3 comments

3 Comments

finley_lopez981d ago

Forty dollars in parts and a two hundred dollar service call is what I just talked a customer through on the phone before they hung up on me. They told me the ice maker was clicking like crazy and then just stopped making ice. I had to explain that the auger motor was probably a bad batch from the factory, but the labor to get to it is where the real money goes. The sad part is I know they'll either pay it or just throw the whole fridge out. It's like Samsung is building these things with a planned failure date stamped right on the circuit board.

lisar142mo ago

So Samsung is just running a job training program for repair techs now? Bettyhunt is right, it's a feature. They design these things to break right after the warranty on labor runs out. You see it all the time, the ice maker motor burns out or the fill sensor gets stuck. The customer pays a fortune for the service call, and you're just swapping the same faulty part back in, knowing you'll see that fridge again next year.

bettyhunt2mo ago

Three replacements in a week sounds like a feature, not a bug. Samsung must be trying to guarantee job security for appliance techs. It's a pretty lousy business model for everyone else, though.