Can we chat about how a customer's story made me flip on used parts?
I always believed new parts were the only safe choice for repairs. A regular brought in his dad's old bike, needing a specific crank from decades ago. He shared how each piece had a memory, like from family rides. We tracked down a used one that fit just right, and his smile when it clicked into place got me. Now, I listen to bike histories before picking parts, which helps build trust. It's made my shop work feel more personal and less like just a job.