Reflecting on bike shop teamwork before everything got streamlined

I started at a small family shop about twenty years back. We all worked tight together and passed tools without asking. Now, in the chain stores, it's all about steps and less about talk. Bosses back then were just mechanics who got their hands dirty. These days, some managers haven't even fixed a flat tire. It feels like we're alone at our benches even with people around. I think about if this change makes the trade less welcoming for newcomers. That easy help on a stuck bolt is just not there like it was.