PSA: My bank's fraud alert system locked me out right before a big payment

I was trying to pay my contractor $2,500 through my bank's app last Tuesday morning. The payment got flagged, and the app just froze up completely. I called support and they said the system saw the amount and new payee as 'high risk' and needed a manual review, which took 48 hours. Has anyone else had a payment held up like this right when you needed it to go through?

2 comments

2 Comments

kevin_flores14d ago

Ugh, their "help" is sometimes the worst kind of help.

willowroberts14d ago

Call them and ask for the fraud department directly next time. They can usually push it through faster than regular customer service. I always give them a heads up now before any large or first time payment.