PSA: I just read that over 30% of service calls for modern dishwashers are for sensor-related faults, not mechanical ones, according to a trade journal survey.

That makes me wonder if we should all be pushing for more training on board-level diagnostics versus just swapping parts, what's your take?

3 comments

3 Comments

jessicaw1114d ago

Ugh, this is exactly the "replace the whole thing" culture we live in now... @kelly_coleman61 is right about the business side, but that's the whole problem. It's not just dishwashers, it's everything from phones to cars. They make stuff so you can't fix the tiny broken piece, so you have to buy a huge new part or a whole new product. It feels wasteful and expensive, and it traps the repair guy into just being a parts swapper. Sure it's faster for that one job, but it just feeds the cycle.

tyler61414d ago

Yeah, "faster and more reliable" was my whole view too. Then I watched a tech spend 45 minutes swapping a whole control board for a five cent capacitor fault. The customer paid for the board and his time, which felt like a scam. Now I get that just swapping parts is often the wrong fix, even if it's the easy one.

kelly_coleman6114d ago

Training techs for board-level repair sounds good on paper, but it's a bad business move. The time and tools needed to diagnose a tiny sensor circuit would cost more than just putting in a new main board. Most manufacturers don't even sell the individual sensor chips, they only supply the whole assembly. Why teach a skill that just slows down the fix and risks more callbacks when a swap is faster and more reliable?