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Warning: my first keratin treatment on a walk-in client went way too fast and I still don't know if I got lucky
Had a lady walk in off the street on a slow Tuesday at the salon and asked for a keratin smooth and I quoted her $150 for 2 hours of work. I panicked the whole time because her hair was thick and I was sure I was going to fry it, but it came out glassy and she tipped me $40 and booked her daughter for next week. Did I just get lucky with her hair type or is there a sectioning trick I should be using so I don't sweat through my shirt every time?
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david_stone24d ago
Stop giving yourself credit for skill when luck carried that whole appointment. Thick hair that comes out glassy with no prep or test strand is the exception, not the rule, and walking away thinking "that went great" is exactly how people fry the next three clients who sit in that chair. You panicked for two hours because some part of you knew you had no plan, and the tip plus the rebooking just means she liked the result, not that your method was safe. Sectioning tricks do not save you when you have not matched the formula to the hair type, the porosity, or how much prior color is sitting in it. The real fix is turning walk-ins into booked consults, doing a strand test, and quoting a price that matches the actual time and risk instead of guessing at $150. Next time the hair will not be that forgiving, so what is your plan when a fine, over-processed head walks in and wants the same thing?
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