That one customer who yelled at me over a $2.75 fee still bothers me 3 years later

I worked the front desk at a credit union in Portland back in 2020. This guy came in furious because we charged him a foreign transaction fee on a coffee he bought in Canada. He started screaming about how banks just nickel and dime people, then pointed at me and said 'you're part of the problem.' I just stood there holding his receipt while my manager refunded it to shut him up. Has anyone else had a single rude customer stick in your head way longer than it should?

2 comments

2 Comments

skylerg171mo ago

Totally get it. That kind of stuff just sticks.

henry1011mo ago

Man, that really hit home. What finally helped me was writing it all down in a notes app, just getting the ugly stuff out. Then I read it back a week later and realized half of it wasn't even that bad, my brain had just blown it way out of proportion. After that, I started telling myself it's just a fact of life that awkward moments happen, and nobody remembers them as much as you do. It took a while, but now when that cringe memory pops up, I just say "yep, that happened" and let it float by.