Used to pick B2B software by watching demo videos, now I make them do one real task with my own data

Patricia Bell · 2026-10-17T20:05:04.091074+00:00

I sat through a 40 minute demo last Tuesday that looked great, then the rollout took us 5 months to get reports that made sense. So for the next vendor in Tampa I asked them to load our actual invoice export, all 2,300 rows, and show me a single cost breakdown live. Two of the three couldn't do it without "implementation support." The third did it in 8 minutes. Now I do that with every vendor before I sign anything. Has this backfired on anyone, like a tool that aced the demo but fell apart in daily use?

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Used to pick B2B software by watching demo videos, now I make them do one real task with my own data | B2b Services Review - Topic Shares