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Had a client in Portland ask me a question that made me rethink my whole chatbot setup
We were going over the analytics for their lead gen bot last week, and they pointed at a specific drop-off point and just asked, 'What if the bot is being too helpful too fast?' It hit me that I'd been so focused on solving problems instantly that I wasn't letting the conversation build any trust. I spent the weekend tweaking the script to ask one more qualifying question before giving the full answer. Has anyone else found that slowing the bot down a bit actually improved conversion?
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lisar1425d ago
Seriously, it's just a chatbot.
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