AI chatbots saved my butt on a brutal Monday last month

I had 47 support tickets come in overnight and my team of 3 was swamped. Threw together an AI chatbot trained on our FAQ docs in about 2 hours using a free tier tool. It answered 31 of those tickets by itself before noon, and I only had to step in on 4 messy ones. Anyone else had a monster day saved by a quick AI setup like that?

2 comments

2 Comments

skyler5161mo ago

Man that sounds like a total nightmare turned around. Glad you pulled it off.

tessap981mo ago

Completely flipped that script around on em.