Client said my AI demo felt like a robot reading a script

I was pitching a custom chatbot for a local plumbing company in Austin and they told me it sounded too stiff, so I swapped the response style to match how their lead tech actually texts, casual with emojis and short sentences. Has anyone else had to dumb down their AI's tone to land a deal, or is that just me?

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williams.amy22d ago

Did you catch that piece about how people trust text messages from friends more than polished marketing copy? There was a study floating around last month that said casual language makes people feel like theyre talking to a human, not a company. Sounds like you found the sweet spot for that plumbing crowd, and honestly, matching the customer's vibe is just smart selling.