A client in Austin told me their AI chatbot was making customers angry

I was showing them a new content tool last week, and they stopped me. They said, 'We turned on the auto-reply feature for support, and it kept giving the same unhelpful answer. People started posting screenshots online.' They had used a basic setup with no real human review. It made me think: is it better to launch a simple AI tool fast, or spend more time training it first to avoid bad press? What's your take on the speed versus quality balance?

2 comments

2 Comments

grayb641d ago

Classic case of moving too fast and breaking customers.

julia_fisher281d ago

Yeah, I've been burned by that exact same thing before.